Business Support Officer

Job Title: Business Support Officer – Services and Operational Administration Support

A career at Minding Creative Minds is where your contribution and purpose, and our joined passion make a positive impact on the creative community in Ireland- who are the community we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.

 

Reports to:

CEO / Head of Career Services

 

Location:

Hybrid position – 3-day week, with a minimum of 1.5 office-based days in Dublin City Centre.

 

Job Purpose/Primary Objective: An exciting and dynamic opportunity has arisen within the central HQ Team for a Business Support Officer to provide operational and administrative support across multiple services. This is an ideal role for a highly organised and motivated individual who can work independently in a fast-paced environment while maintaining a high standard of service delivery. The role requires someone with strong multitasking abilities, a courteous and professional manner, and the ability to adapt to changing business needs.

 

As a Business Support Officer, you will play a crucial role in supporting both the CEO and the career services team through various administrative and operational duties. This evolving role offers the opportunity to shape key operational areas while ensuring smooth communication, documentation, and overall support for MCM’s diverse teams.

Key Responsibilities:

 

Administrative & Operational Support:

  • Act as the first point of contact for all inbound communications (email, phone, web), ensuring these are logged and appropriately distributed to the relevant team member.
  • Provide operational and administrative assistance to the CEO and business leads, particularly in supporting documentation, reporting, and presentations that demonstrate the impact of MCM’s services on its users and the broader community.
  • Manage reception duties including answering calls, handling office-based administrative tasks, and meeting and greeting attendees at career events, MCM in attendance events, and other key MCM meetings.
  • Provide office-based mobile phone coverage on your working days over Monday to Friday.

 

CRM & Data Management:

 

  • Update and maintain the CRM system, including customising it with new objects and workflows, as well as creating reports and dashboards.
  • Ensure that the CRM integrates seamlessly with other tools to optimise operational processes.
  • Assist in data visualisation and analytics, providing insights that inform business decisions. Training will be provided for areas of development where prior experience is lacking.

 

 

Support for Career Services & Executive Leadership Team:

 

  • Dedicate one day per week to supporting the Career Services Pillar, assisting with communications, marketing, social media content, administrative tasks, and reports.
  • Prepare presentations, reports, and stakeholder communications for the Executive Leadership Team

(ELT) and the Board of Directors.

  • Assist the career services team with the delivery of their marketing, communications, and event management needs, ensuring that all documentation and reports are accurate and up to date.

 

Social Media & Web Administration:

 

  • Assist in moderating social media channels for MCM and various pillars.
  • Collaborate with the website administration team to upload details of events, workshops, and other key content to the MCM website.

 

General Support:

 

  • Perform other duties as specified by the Business Services Lead or CEO, adapting to the needs of the business and team.
  • Support the CEO in the preparation of reports, administrative tasks, communications, presentations, and internal/external stakeholder relations.

 

Required Skills & Experience:

 

  • Independence & Initiative: Ability to work independently, demonstrating strong problem-solving skills and initiative.
  • Communication Skills: Exceptional written and verbal communication skills with a professional and courteous manner.
  • Organisation: Highly organised with the ability to manage multiple tasks simultaneously and maintain attention to detail.
  • Technical Proficiency: Strong proficiency in Microsoft Word, Excel, and PowerPoint.
  • Adaptability: Able to remain calm under pressure, with a flexible and adaptable attitude towards changing tasks or priorities.
  • Confidentiality & Discretion: Ability to handle sensitive information with confidentiality and professionalism.
  • CRM & Data Visualisation: A willingness to learn and gain experience in CRM systems, data visualisation tools, and reporting software. Prior experience is an advantage.
  • Marketing Skills: Strong understanding of marketing and presentation A background in marketing, communications, or similar would be desirable.
  • Multilingual Skills: Desirable but not essential.
  • Professional Attitude: Ability to maintain a professional demeanour at all times.

 

Required Qualifications:

 

  • Education: A third-level qualification in Business, Arts & Business, HR, Marketing, or a related field.
  • Experience: Prior experience in business support, particularly within a creative sector or community-focused organisation, is desirable.
  • Technical Experience: Experience using Microsoft Office suite (Word, Excel, PowerPoint) is essential. Experience with CRM systems and data visualisation tools is an advantage.

 

Key Attributes:

  • Proactive: Takes initiative to anticipate and solve problems before they arise.
  • Innovative: Creative thinker, willing to contribute new ideas for the development of services and processes.
  • Collaborative: Comfortable working within a team and across departments to ensure business goals are achieved.
  • Customer-Focused: Always mindful of delivering an excellent service to both internal and external stakeholders.
  • Flexible: Willing to operate flexible working hours to accommodate varying business needs.

Benefits

  • Career development and progression
  • Hybrid working facility however ad hoc requests in person by the CEO are required on occasion.
  • Tax Saver Travel Scheme
  • Access to events that MCM will be collaborating or presenting at
  • Access to gym and other facilities in the office facility.
  • Access to all workshops
  • Employee Support Programme: Access to MCMs 24/7 counselling/legal/finance supports service.
  • MCM is an Equal Opportunity Employer, an advocate for living wage and supports a positive workplace environment as an employer.

 

Application Details:

To apply please email your CV, and cover note to recruitment@mindingcreativeminds.ie with ‘Business Support officer Application’ as the subject of your email.

 

This role offers an exciting opportunity to be a key player in a growing company with a variety of responsibilities that will help shape your career path. If you are adaptable, resourceful, and committed to providing high-quality support services, we would love to hear from you.

 

Our creative community come from all walks of life and SO do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Minding Creative Minds stronger. If you share our values and our enthusiasm for supporting creatives, supporting wellbeing, you will find a home at MCM. We are proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. MCM is also committed to providing reasonable accommodations for qualified individuals with disabilities, or exceptional needs in our job application procedures. If you need assistance or an accommodation due to a

disability, please let the recruitment team know.