Creative Arts Therapy – Service Coordinator

(Maternity Leave Cover for 7 months with a view to 9 months if the need arises)

Reports to: CEO & Creative Arts Therapy Lead /Head of Services

Location: Remote work with occasional in person meetings in Dublin with MCM Creative Arts Therapists and Minding Creative Minds staff

Schedule: 7 hours per week – focused on optimum times for the service. (28 hours per month in total)

Expected start date: 31/3/2025

Job Purpose/Primary Objective:

An exciting and dynamic opportunity has arisen within the internal Minding Creative Minds team for a maternity leave cover for the Creative Arts Therapy Service Coordinator. Due to the nature of the role, and the 1:1 experience for service clients, Minding Creative Minds is seeking an IACAT accredited Creative Arts Therapist with three years minimum of experience in a therapeutic environment.

The individual in this role coordinates the pilot programme of the Creative Arts Therapy Service which is funded on an annual basis. This is an ideal role for a highly organised and motivated Creative Arts Therapist who can work independently and efficiently whilst maintaining a high standard of service delivery. The role requires someone with strong multitasking abilities, a courteous and professional manner, and the ability to adapt to changing service needs. The role requires an IACAT accredited Creative Arts Therapist with an in depth understanding of the Creative Arts Therapies to interface appropriately, sensitively and confidentially with clients, potential clients and Creative Arts Therapists.

The Creative Arts Therapy Service Coordinator has a crucial role in supporting both the CEO and the Creative Arts Therapy Services lead and core team through various administrative and operational duties.

Position Overview:

The Creative Arts Therapies Service Coordinator is responsible for the efficient coordination and administration of MCM’s Creative Arts Therapy Service. This role ensures smooth communication between clients, therapists, and MCM management, while maintaining service protocols and data reporting. The coordinator will oversee scheduling, onboarding, client screening, and operational management of the service.

Key Duties & Responsibilities

Client Coordination & Screening

  • Review and screen potential client applications for suitability.
  • Conduct initial online video consultations via MCM’s secure Cliniko booking system to determine eligibility for short-term Creative Arts Therapy interventions.
  • Ensure clients feel safe, supported, and comfortable throughout their use of the service.
  • Act as the primary point of contact for client enquiries, responding professionally via phone and email.
  • Schedule client appointments using MCM’s Cliniko booking system.

Therapist Support & Service Management

  • Manage the overall therapy schedule across multiple therapy locations via Cliniko.
  • Facilitate the onboarding of new Creative Arts Therapists, ensuring they are familiar with service protocols, forms, and Cliniko usage.
  • Provide ongoing liaison support between clients and Creative Arts Therapists.
  • Troubleshoot any issues related to Cliniko, ensuring seamless practice management for therapists.
  • Manage and order necessary supplies for the service.

Communication & Reporting

  • Maintain accurate data on CAT service usage and provide reports to the MCM Board, Directors, and CEO.
  • Provide a monthly report to the CEO detailing session statistics, service updates, and budgetary considerations.
  • Attend and contribute to occasional in-person meetings with MCM Creative Arts Therapists and staff.
  • Liaise with MCM management regarding policies and protocols for CAT therapists and staff so that the MCM Creative Arts Therapy Service Lead can ensure the service is integrating with overall policies across the organisation.
  • Collaborate with the MCM Creative Arts Therapy Steering Committee to review and refine service protocols and documentation.

Skills & Qualifications

  • IACAT-registered
  • Master’s Level Creative Arts Therapist
  • Minimum of 3 years clinical experience
  • Knowledge and awareness of all Creative Arts Therapy mediums (Art Therapy, Dance Movement Therapy, Dramatherapy and Music Therapy)
  • Excellent Computer Skills, such as using MS Word, MS Excel, Cloud Technologies and Cliniko or similar practice management software
  • Strong organisational and coordination skills.
  • Excellent verbal and written communication abilities with the ability to identify problems and formulate solutions.
  • Experience in client screening, scheduling, and administrative coordination.
  • Ability to liaise professionally between multiple stakeholders.
  • The ability to work sensitively with clients, confidential client data, and have an awareness of and ability to comply with GDPR protocols

This role is ideal for a detail-oriented and proactive professional who is passionate about supporting the delivery of Creative Arts Therapies and ensuring smooth service operations.

Benefits

  • Overtime (paid at same hourly rate)
  • Remote working and flexible hours
  • Career Development
  • Tax Saver Travel Scheme
  • Access to events that MCM will be collaborating or presenting at
  • Access to budget to attend conferences/ training activities.
  • Access to gym and other facilities in the GEC office facility.
  • Access to all workshops
  • Employee Support Programme: Access to MCMs 24/7 counselling/legal/finance supports service.
  • MCM is an Equal Opportunity Employer, an advocate for living wage and supports a positive workplace environment as an employer.

Application Details: To apply please email your CV, and cover note to recruitment@mindingcreativeminds.ie with ‘Creative Arts Therapy Coordinator Application’ as the subject of your email.

This role offers an exciting opportunity to be a key player in a growing company with a variety of responsibilities that will help shape your career path. If you are adaptable, resourceful, and committed to providing high-quality support services, we would love to hear from you.

Our creative community comes from all walks of life and SO do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Minding Creative Minds stronger. If you share our values and our enthusiasm for supporting creatives, supporting wellbeing, please do apply.

We are proud to be an equal-opportunity employer. We do not discriminate in hiring or making an employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. MCM is also committed to providing reasonable accommodations for qualified individuals with disabilities, or exceptional needs in our job application procedures. If you need assistance or an accommodation due to any exceptional need or disability, please let the recruitment team know.

Technology Support Partner

MCM are looking for an experienced person to work alongside our web master to complete a migration of existing email accounts from Register 365 to Microsoft 365. The successful applicant will have relevant experience with both platforms, have completed similar migration processes in the past, have relevant Name Server knowledge and an in-depth knowledge of Microsoft 365 account setup processes.

Contracting partner – availability required on agreed hourly terms / on request.

Preferred Technical Qualifications:

  • Experience with Microsoft 365 set up, Outlook, SharePoint, Onedrive and Teams systems and operations.
  • Azure Backup, Azure Site Recovery, Azure Migrate and System Center Data Protection Manager.
  • Working knowledge of Active Directory and VSS Writers.
  • 4+ years’ experience in system development, network operations, software support or I.T. consulting
  • 4+ year’s industry experience with Microsoft® Windows operating systems both current and legacy (preferred) and System Center Suite
  • 4+ years of strong technical troubleshooting experience
  • 4+ years’ of strong technical troubleshooting experience with any data protection software(Backup, Replication or Migration products)
  • Working knowledge of Active Directory, DNS and VSS Writers
  • Strong knowledge of network management, Disk management in Linux and Windows servers.
  • Exposure and experience working with small teams working on Microsoft Cloud products such as Azure and Office 365
  • Ability to meet MCM and/or government security screening requirements are required for this role. These requirements include but are not limited to the following garda e-vetting and Background Check:
  • This contractor position will be required to pass the MCM Background Check every two years.

Responsibilities:

  • Responsible for the MCM team support experience with Microsoft • Own, troubleshoot and solve technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Create and maintain incident management requests Web Management. • Contribute to case deflection initiatives, automation and other digital self-help assets to improve MCM user / team experience • Provide ramp activities, knowledge sharing, technical coaching and mentoring • Drive technical collaboration & engagement outside of CSS ( teams/Services/Support/pillars of MCM) • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Application:

Benefits

  • Access to events that MCM will be collaborating or presenting at
  • Access to gym and other facilities in the office facility.
  • Access to all workshops
  • Employee Support Programme: Access to MCMs 24/7 counselling/legal/finance supports service.

Apply to: recruitment@mindingcreativeminds.ie subject ‘Tech partner’

Our creative community come from all walks of life and SO do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Minding Creative Minds stronger. If you share our values and our enthusiasm for supporting creatives, supporting wellbeing, you will find a home at MCM.

We are proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. MCM is also committed to providing reasonable accommodations for qualified individuals with disabilities, or exceptional needs in our job application procedures. If you need assistance or an accommodation due to a disability, please let the recruitment team know.

Financial Administrator

A career at Minding Creative Minds is where your contribution and purpose, and our joined passion make a positive impact on the creative community in Ireland- who are the community […]

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Business Support Officer

Job Title: Business Support Officer – Services and Operational Administration Support

A career at Minding Creative Minds is where your contribution and purpose, and our joined passion make a positive impact on the creative community in Ireland- who are the community we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.

 

Reports to:

CEO / Head of Career Services

 

Location:

Hybrid position – 3-day week, with a minimum of 1.5 office-based days in Dublin City Centre.

 

Job Purpose/Primary Objective: An exciting and dynamic opportunity has arisen within the central HQ Team for a Business Support Officer to provide operational and administrative support across multiple services. This is an ideal role for a highly organised and motivated individual who can work independently in a fast-paced environment while maintaining a high standard of service delivery. The role requires someone with strong multitasking abilities, a courteous and professional manner, and the ability to adapt to changing business needs.

 

As a Business Support Officer, you will play a crucial role in supporting both the CEO and the career services team through various administrative and operational duties. This evolving role offers the opportunity to shape key operational areas while ensuring smooth communication, documentation, and overall support for MCM’s diverse teams.

Key Responsibilities:

 

Administrative & Operational Support:

  • Act as the first point of contact for all inbound communications (email, phone, web), ensuring these are logged and appropriately distributed to the relevant team member.
  • Provide operational and administrative assistance to the CEO and business leads, particularly in supporting documentation, reporting, and presentations that demonstrate the impact of MCM’s services on its users and the broader community.
  • Manage reception duties including answering calls, handling office-based administrative tasks, and meeting and greeting attendees at career events, MCM in attendance events, and other key MCM meetings.
  • Provide office-based mobile phone coverage on your working days over Monday to Friday.

 

CRM & Data Management:

 

  • Update and maintain the CRM system, including customising it with new objects and workflows, as well as creating reports and dashboards.
  • Ensure that the CRM integrates seamlessly with other tools to optimise operational processes.
  • Assist in data visualisation and analytics, providing insights that inform business decisions. Training will be provided for areas of development where prior experience is lacking.

 

 

Support for Career Services & Executive Leadership Team:

 

  • Dedicate one day per week to supporting the Career Services Pillar, assisting with communications, marketing, social media content, administrative tasks, and reports.
  • Prepare presentations, reports, and stakeholder communications for the Executive Leadership Team

(ELT) and the Board of Directors.

  • Assist the career services team with the delivery of their marketing, communications, and event management needs, ensuring that all documentation and reports are accurate and up to date.

 

Social Media & Web Administration:

 

  • Assist in moderating social media channels for MCM and various pillars.
  • Collaborate with the website administration team to upload details of events, workshops, and other key content to the MCM website.

 

General Support:

 

  • Perform other duties as specified by the Business Services Lead or CEO, adapting to the needs of the business and team.
  • Support the CEO in the preparation of reports, administrative tasks, communications, presentations, and internal/external stakeholder relations.

 

Required Skills & Experience:

 

  • Independence & Initiative: Ability to work independently, demonstrating strong problem-solving skills and initiative.
  • Communication Skills: Exceptional written and verbal communication skills with a professional and courteous manner.
  • Organisation: Highly organised with the ability to manage multiple tasks simultaneously and maintain attention to detail.
  • Technical Proficiency: Strong proficiency in Microsoft Word, Excel, and PowerPoint.
  • Adaptability: Able to remain calm under pressure, with a flexible and adaptable attitude towards changing tasks or priorities.
  • Confidentiality & Discretion: Ability to handle sensitive information with confidentiality and professionalism.
  • CRM & Data Visualisation: A willingness to learn and gain experience in CRM systems, data visualisation tools, and reporting software. Prior experience is an advantage.
  • Marketing Skills: Strong understanding of marketing and presentation A background in marketing, communications, or similar would be desirable.
  • Multilingual Skills: Desirable but not essential.
  • Professional Attitude: Ability to maintain a professional demeanour at all times.

 

Required Qualifications:

 

  • Education: A third-level qualification in Business, Arts & Business, HR, Marketing, or a related field.
  • Experience: Prior experience in business support, particularly within a creative sector or community-focused organisation, is desirable.
  • Technical Experience: Experience using Microsoft Office suite (Word, Excel, PowerPoint) is essential. Experience with CRM systems and data visualisation tools is an advantage.

 

Key Attributes:

  • Proactive: Takes initiative to anticipate and solve problems before they arise.
  • Innovative: Creative thinker, willing to contribute new ideas for the development of services and processes.
  • Collaborative: Comfortable working within a team and across departments to ensure business goals are achieved.
  • Customer-Focused: Always mindful of delivering an excellent service to both internal and external stakeholders.
  • Flexible: Willing to operate flexible working hours to accommodate varying business needs.

Benefits

  • Career development and progression
  • Hybrid working facility however ad hoc requests in person by the CEO are required on occasion.
  • Tax Saver Travel Scheme
  • Access to events that MCM will be collaborating or presenting at
  • Access to gym and other facilities in the office facility.
  • Access to all workshops
  • Employee Support Programme: Access to MCMs 24/7 counselling/legal/finance supports service.
  • MCM is an Equal Opportunity Employer, an advocate for living wage and supports a positive workplace environment as an employer.

 

Application Details:

To apply please email your CV, and cover note to recruitment@mindingcreativeminds.ie with ‘Business Support officer Application’ as the subject of your email.

 

This role offers an exciting opportunity to be a key player in a growing company with a variety of responsibilities that will help shape your career path. If you are adaptable, resourceful, and committed to providing high-quality support services, we would love to hear from you.

 

Our creative community come from all walks of life and SO do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Minding Creative Minds stronger. If you share our values and our enthusiasm for supporting creatives, supporting wellbeing, you will find a home at MCM. We are proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. MCM is also committed to providing reasonable accommodations for qualified individuals with disabilities, or exceptional needs in our job application procedures. If you need assistance or an accommodation due to a

disability, please let the recruitment team know.