Frequently Asked Questions
Answers to the most commonly asked questions about our services. If you don’t find the answer you are looking for here please contact us at firstname.lastname@example.org.
Is it free to call Minding Creative Minds?
Yes, it is free to call the telephone number.
From ROI call 1800 814 244.
From NI call 0800 0903677.
For international calls dial 00353 1 518 0277.
When is the programme open?
The Minding Creative Minds telephone number can be accessed day and night 365 days a year.
The Minding Creative Minds Platform can also be accessed 24/7 to avail of the extensive resources on the platform or live chat with a counsellor between 7am – 10pm daily.
Who will I be speaking to?
When you contact the service by telephone (or through the chat function on the platform) you will be in contact with a qualified and accredited counsellor or psychotherapist.
Who can use Minding Creative Minds?
Minding Creative Minds is available for anyone working within the Irish Creative Sector based in Ireland (Including Northern Ireland).
What Can I expect when I call Minding Creative Minds?
You can expect to receive emotional support, a listening ear, information, guidance and signposting to additional services that may be of help. Depending on your issue and its severity, if appropriate, you can be referred on for up to 6 counselling sessions free of charge.
You may also be able to access additional support and advice on a range of issues including financial, legal, career advice or many other issues.
What type of Counselling can I receive?
If the counsellor (case manager) who answers your call assesses that you will benefit from onward referral to counselling, you can avail of counselling through face-to-face counselling, video counselling or telephone counselling.
Along with in-the-moment support, based on the initial assessment the case manager will recommend the most appropriate type of counselling.
Counselling usually starts within a week of first contact and is limited to a maximum of six free counselling sessions.
When I get in touch with Minding Creative Minds, is what I discuss kept confidential?
Yes, all records of your specific case and issue are fully confidential. We only report on aggregated reports of all calls and enquiries to the service. This can only be accessed by the Minding Creative Minds team to monitor engagement and report on relevant trends within the industry.
Personal details must be provided if referred on for counselling sessions following your first call. In certain instances, we may not be able to keep the information you give us confidential. This is only where there might be a risk to your own health and safety or the health and safety of others.
How often can I call to receive emotional support?
There is no limit to how many times you can access the Minding Creative Minds freephone support line. In terms of referral, you can avail of up to 6 counselling sessions.
Can I contact Minding Creative Minds through the Minding Creative Minds Platform or app?
Yes. The Minding Creative Minds platform & app enable a live chat function with a qualified counsellor or psychotherapist 365 days per year, 7am – 10pm daily, and offer users convenient, confidential access to helpful videos, podcasts and blogs on topics around mental health, reducing stress, mindfulness, sleep, nutrition and more.
For first time users, the Minding Creative Minds platform can be accessed by https://mcm.spectrum.life/login?org=MCM2020 and sign up/register.
For first time users there is a direct link to the platform by clicking on the blue icon (Access Web Portal) on the home page of the Minding Creative Minds website mindingcreativeminds.ie
When a user is signed up, all logins thereafter can be accessed by https://mcm.spectrum.life/login
To chat with a qualified counsellor or psychotherapist click on the EAP icon and then click on the purple ‘Live Chat’ (online) icon. “Request Callback” ensures that a qualified counsellor will call you back.
The app can be accessed via the App Store or Google; search for “Spectrum.Life”. The app registration Organisation Code for Minding Creative Minds is MCM2020. To chat directly with a qualified counsellor or psychotherapist please click on the EAP icon and tap “Live Chat” or “Request Callback” functions. “Request Callback” ensures that a qualified counsellor will call you back.
I’m the partner, friend or relative of someone working in the Irish Creative Sector, can I contact Minding Creative Minds too?
If you are the partner/spouse or child (over the age of 16) of the user, you can call and receive emotional support, a listening ear or signposting through Minding Creative Minds.
Can I call Minding Creative Minds from abroad?
Yes, you can call from abroad using the international number – 00353 1 518 0277.
If you have any further questions please contact: